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Terms of Service

Last updated 2026-11-13

These terms govern your use of Video Converter Online (the "Service"), provided by Gloath Limited, New Zealand. By using the Service you agree to them.

1. The Service

The Service lets you convert and edit media files in your browser. Core features are free. Optional paid plans ("Pro", "Business", "Day Pass") unlock additional features.

2. Your content

You keep all rights to your files. Files processed locally are never received by us. We never receive or store your media files, so keep your own copies of anything important. You must have the rights to any content you process and must not use the Service for unlawful content, copyright infringement or to harm others.

3. Accounts

You sign in with a Gloath account, which is shared by every Gloath Limited product: one email address, one sign-in, and one place for your plans and invoices (accounts.gloath.com). The Gloath account terms apply to the account itself. You're responsible for activity under your account and for keeping access to your email secure.

4. Subscriptions & payments

  • Paid plans are billed in advance through Stripe, monthly or yearly, and renew automatically until cancelled.
  • Free trials convert to paid subscriptions unless cancelled before the trial ends.
  • The Day Pass ($2.99) is a one-time purchase giving Pro features for 24 hours and does not renew.
  • A single Pro export ($0.99) unlocks Pro export options for one export and does not expire.
  • You can cancel anytime from your Account page; you keep access until the end of the paid period.
  • We may change prices with at least 30 days' notice for existing subscribers.

5. Refunds

  • Subscriptions: a full refund on request within 14 days of your first payment. Renewals are not refunded, but you can cancel at any time and keep access until the end of the period.
  • One-time purchases (Day Pass, single Pro export): refundable within 14 days if unused. A refund removes the access or the unused credit it gave.
  • To ask for a refund, email support@gloath.com from the address you paid with. Refunds go back to the original payment method.

6. Consumer law

Nothing in these terms limits rights you have under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other consumer laws that can't be excluded. If you use the Service for business purposes, you agree the Consumer Guarantees Act does not apply, to the extent permitted by law.

7. Availability & changes

We work hard to keep the Service available but don't guarantee it will be uninterrupted or error-free. Browser processing depends on your device's capabilities. We may change or discontinue features with reasonable notice.

8. Liability

To the extent permitted by law, the Service is provided "as is" and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Keep backups of important original files.

9. Open-source software

The Service uses open-source components, including FFmpeg (licensed under LGPL/GPL). Their licences apply to those components.

10. Governing law

These terms are governed by the laws of New Zealand, and the courts of New Zealand have non-exclusive jurisdiction.

11. Contact

Gloath Limited, New Zealand. support@gloath.com · Contact page